DJI Reviews

I just ordered a robomaster s1 and I searched this up after also if this come in ima order another robomaster next week so I can do 2player please don’t delay or anything

Spent a majority of my money on this drone a couple of years ago on the Mavic mini when I was 17 (750$). Only got 5 hrs of flight time before it randomly disconnected and crashed. Apparently, this has happened to many people and everyone working here is a bunch of bums and won't do anything about it. Now they are saying I need to pay at least 300$ to get it fixed even though this drone was clearly faulty from the start. They blame it on you saying the conditions weren't right (even though there was no wind and I was 50 feet high). Save your money. Way too expensive, terrible customer service, and you are not even promised a good working product. Honestly, they deserve a zero-rating. They are just trying to take your money.

DJI what will you do to help instead of making it look like you will do something for the customers you are scamming. I have been contacting doctor drone in Dartmouth NS for months because they are around my area and they are doing nothing to help. I don't want to pay extra money for a broken drone that has nothing to do with me when it's your company's fault.

My case number is 1SZCH4L4125FLR

i dont know where to find the case number then

This has got to be one of the worst companies when it comes to customer service. They put you on hold and after about 18 minutes a voice comes on and says they will call you back which they don't. The other number that you locate on Google is a supposedly direct number but it goes to about five different options and by time you get through all the options and send you a link to do a live text messaging between you and customer service which after about a half dozen times during this with people named Eileen Josh Nate Mike and Sasha they all had manipulating stories about how they shipped it from their Doc and then all the sudden they had proof of delivery with UPS. Then you do the trace number from UPS and it's still sitting at the dock in California but I as a customer live in Texas. Then you call them out on that and they refund you the money for the product 7 to 14 days later after you've already paid an interest fee on it to your credit card. Then supposedly they have and deliver a drone to my house supposedly four different attempts but everything and all the security cameras around the house prove otherwise. So I decided to do a reliable company through Amazon and order the Drone which I received in a couple days with no problems. If you want to order get it through Amazon or some other source but then again if you have problems with your drone it's a nightmare trying to get it addressed. Wish you the best too bad there's not a good company that builds drones cuz I hate this drone company. I hope this helps. Also they deserve no stars

Horrible service.
Case number: CAS-9474626-M5K8S5

I sent a osmo action for repair. Back glass was cracked. They charged me over £100 for it. The worst part is they didn't inform me on the process of return and nor they provided sufficient information to the UK Customs. UK customs held the shipment and want to charge me £52 import tax on a second hand broken camera which doesn't even worth £100 in the first place. I contacted DJI customer care so many times and never received a straight answer. They said they'll follow up and never got back to me. Avoid them at all cost. You buy anything from them forget about its being warrantied or you get a proper aftersale service.

so big company and very very bad customer service. I order my drone 30 june, its in stock, but it did not shipped yet because there was some thing went wrong with packaging...I struggle every day to get my drone because my holiday is coming, but nothings change my order status. only thing what I get excuse and sorry...

How can I send you my order number?

The most worst customer experience of any company I've ever experienced. I would never buy a DJI product again simply because this whole process is simply so bad. I caution anyone considering buying drone from DJI to think twice, and look elsewhere. Please do not do this to yourself.

I have both a drone for 1150 euro and an Osmo Pocket. As DJI do not pay license fee anymore to Samsung for the phone model I have (phone bought last year), I can not use the Apps for drone nor Osmo. Osmo I can look in the miniature screen to keep my channel going, but for the drone it seems I have to change phone every two years which is not environmental nor customer friendly. Sad for so nice products, but can not use properly due to DJIs lack of budget.
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UPDATE: DJI responds "compatibility tests will be performed as soon as possible to ensure the usage stability." Actually this year they have reduced significally the list of adaptable cell phones. My cell does not work anymore. A lie!

SHOCKING CUSTOMER SERVICE! Beware of buying directly from dji.com website. Returns take months - their logistic/ centres are not in the UK so you will be forced to wait 3-4 weeks for your item to be returned and then a further 1-2 months to get your money back.

New to DJI products, but seem to have a problem with the gimbal on a Mini 2. I wondered if it was one of the settings, but couldn't get it working.

A generic response was given, with simple explanations I had already tried.

The customer support team say that I need to send it in for checking

When I asked them to confirm the process, they stopped responding. Certainly doesn't Inspire me with confidence that the Care Refresh package is worth the cost.

I have returned the item and I was informed my refund will be sent within 1-2 working days and should be on my account within 5-7 working days. I still haven’t received my refund and is already 10 working day. I have contacted them and received email that this will be passed to the other team. I call them and heard the same information and also the same email was sent the next day. This is a joke that I need to chase them for my money!!!

Order number: 0449008290059
You received the item back on 14th June.

I made very light use of my pocket 2 and it was broken after just a few months. Is this programmed obsolescence? Or just really really really pooor quality electronics? I look after my gear and have owned many DSLRs, point and shoots, mobiles and gaming kits and I've never owned a camera or phone that became unuseable within a year of purchase. They want me to pay nearly full price for the repair which is ridiculous.

Subject: Repair Service

I am a new client and so far, the experience is horrible.

1. Customer service from DJI, 48 hours to send a response. This if it works correctly, is fine. But the problem is the team does not understand the issue and responds with inaccurate answer's. Leading to 1 week plus to communicate effectively and get an answer. PS- one of the question's is still not answered..

2. Faulse expectations on DJI website. You state that the repair will be done in 5 business days…. Absolutely false. I started the process on the 16th of this month, and my package is still at UPS Netherlands

No followup, and no guidance. You are the experts, when dealing with this you should understand the requirement and lead with instructions. The amount I have spent to get the answers im looking for externally and calling DJI and UPS is ridicules. Still waiting

Let me tell you my DJI Story and Experience

While in South Africa, I bought a DJI Mini 2 (Fly More Combo) from a Authorised Representative of DJI in South Africa, Registered an Account, paired my Drone with the DJI App, was offered the “DJI Care Refresh” as part of the process, I accepted and paid the $49 (which was billed / charged to my South African Credit Card ie I paid for such in Rand while in South Africa).

Roughly a week to 10 days later I crashed the Drone into a Tree breaking the Gimbal / Camera and some Propellers. I thought to myself, thankfully I had insurance (or so I thought).

After contacting DJI, providing them with all the required details of proof of purchase, flight records etc etc and waiting 5 days, their Data Analysis department inform me that “improper operation” was the cause of the incident . . . . [really!! I said I crashed the drone into a tree !!! ].

[DJI Support] 更新：Data Analysis Notification-CAS-9496717-D2M7Q8

I enquired about the process and procedure I should follow to “claim” with / from my DJI Care Refresh policy and was later (about a day later) informed that “After checking, the DJI Care Refresh Service of this aircraft was the American version and it can not be used in South Africa.”

An agreement clause / extract was included in the email which stated “Care Refresh and corresponding product must be purchased from the same country or region” . . . and they offered me “a 30% off discount for the repair material fee”. . .

I wrote back stating the I had bought the Drone in South Africa, Activated it in South Africa and Bought and Paid for the DJU Care Refresh in South Africa . . . No Further Correspondence have been received since. . . .

Do you consider this as Fair, Reasonable, Transparent or Honest Business Practice?

I think Not . . . .

I would never have expected this from the best drone manufacturer in the market!

Gavriel Smith

Just got the new Mini 3 pro and it did not ship with a charge adapter. How do they expect me to charge the batteries if they don't include an adapter? They want me to purchase a separate $20 adapter after spending $1200 USD for the device. This is insane!

DJI claims that this move will benefit the customer, I don't see how. They are extremely dishonest, and should be upfront and clearly inform customers that the adapter does not come with the drone. I do not own a newer mobile, so their claim that it is easier is mute.

I contacted DJI Customer Service regarding how their DJI Assistant App was outdated and incompatible for macOS12. Seriously they haven't updated the app in 2 years. And so now I cannot calibrate the motion sensors on my Mavic 2 Pro Zoom. $2000.00 Drone that I can't fly safely or comfortably now. And the best part is rather than helping they told me to find a computer which had older software. Essentially saying "cool, figure it out." They suck bruh.